Our 30-Day Lighting Guarantee
We understand that lighting can be challenging to visualize through a screen. A fixture that looks stunning online may not suit your space’s proportions or existing décor. We stand behind the quality of our products and offer a fair, 30-day return and exchange policy to ensure your complete satisfaction.
Return Eligibility
- Timeframe: You have 30 calendar days from the delivery date to request a return.
- Condition: Items must be returned in their original, unused, and fully assembled condition (not installed, wired, or modified). All original packaging, hardware, accessories, and instruction manuals must be included.
- Non-Returnable Items: Given the electrical components and custom nature, we cannot accept returns on custom-order fixtures, clearance items, open-box products, or items that have been installed or connected to a power source. Bulbs and replacement parts are also final sale.
Initiating a Return
- Contact our customer care team to request a Return Authorization Number (RAN).
- Carefully repack the fixture in its original packaging. For larger pendant lights and sconces, ensure all protective materials are used to prevent transit damage.
- Affix the provided return shipping label to the outside of the package.
- Ship the item via the recommended carrier. We strongly advise using a trackable shipping method and retaining your receipt.
Refund Process
Once your return is received and inspected, we will process a refund to your original payment method. Please allow 5–7 business days for the refund to appear on your bank or credit card statement. Original outbound shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you wish to exchange your fixture for a different finish, size, or style, we recommend returning the original item for a refund and placing a new order. This ensures the fastest processing and guarantees the availability of your preferred item.
Damaged, Defective, or Missing Parts
While we take extreme care in packaging, lighting fixtures are delicate. If your item arrives damaged, missing components, or with a manufacturing defect, please contact us within 48 hours of delivery. Provide clear photos of the damage and the shipping box. We will expedite a replacement or issue a full refund, including original shipping costs, at no additional charge.